Version : 13-04-2020

Cancel your appointment

Cancellation can be up to 24 hours before your appointment starts, in all other cases I am forced to charge the full cost of the session or consultation.

The reason I use this 'no-show rate' is because health insurers do not reimburse this so-called 'no show'.

Routine Outcome Monitoring (ROM) measurements

In the context of a condition set by the professional association, you should ( unfortunately be obliged) to complete a ROM questionnaire twice a year, to which the progress of your treatment can be measured.

Your answers to this questionnaire remain in practice and will not be forwarded to the Foundation Benchmark GGZ (SBG), Healthcare Institute Netherlands (ZiNL) or MIND. The practice makes this choice to ensure your privacy, in accordance with the advice of the professional association.

Privacy data – Data security

Your medical record is securely shielded by a secure Electronic Patient Dossier (EPD) system, and only to make it clear to yourself on request. The SPD comp
lies with the requirements of European privacy legislation (in force as of 25 May 2018), and ISO 27001 and NEN 7510 are certified. These relate to standards frameworks for information security in the broadest sense of the word. Two
Step Verification is also used to work with Two Step Verification.

For the video recordings, the best available digital encryption is used, the data carriers themselves (APRICORN SSD hard disks) are updated daily in practice, and also physically locked.
The computer is protected by a proper Firewall and Virusscanner.O

n this secure system your email is also read, this also deliberately does not happen on a smart
phone. Work is continuing with ZorgMail, a secure mail

server. Files can be delivered digitally securely through KPN Zorg Messe
nger.This can also provide secure image bubbles.

Ssl security is used on the website.

Privacy data – Video recordings

In the context of intervision and supervision moments, bits of video – recordings in regular groups of therapists are sometimes shown.
Your recordings can be deleted by you at all times, usually this happens annually or after completion of the treatment. For these vid

eo recordings, you sign a separate consent certificate at the start of the treatment, your consent will also be recorded on video. The
recordings are not part of your medical records.

Privacy Data – Health Insurance Declarations

To protect your privacy when declaring the final invoice to your health insurance, I work with a special 'privacy statement' that you provide to your health care provider before you submit the final invoice to them.

This statement provides for encrypted (shielded) diagnostic information for your health insurer.

Privacy data – Delivery DIS

Delivery of encrypted and anonymised declaration data to the DIS (NZa / government) is legally mandatory for any healthcare provider. This data cannot be traced back to the person.

Privacy data – Communication gPs

Your practitioner will make a diagnosis after intake, and eventually provide a final letter to your GP (unless you as a client indicate stoning against it).


Any medication contacts are (if possible) deliberately kept separate from your ISTDP treatment.

Medication is often phased out after some time in an ISTDP treatment, of course only if desired and if winding down seems possible (usually as soon as you start to experience more grip on your symptoms yourself).

In some cases, I prescribe medication, for example if there is a clinical depression that hinders treatment too much. Or if the anxiety symptoms are too intense to allow treatment (very rare). In both cases, we can often, in consultation with you and your general practitioner, separate the medication contacts from psychotherapy. If this is not possible, I prescribe the medication myself.

Crisis situations

In case of crisis, you can reach a nurse and/or doctor of the crisis service day and night. In the first instance, you can first consult your own GP or a gp from the gp post. Crisis service Am

sterdam : 020 – 5235 433 ( + 31 20 5235 433 (https:



A construction has been chosen in which an introductory interview can take place in the short term (usually within a week), after which the possible and at that time current waiting time will take place.

In this way, you can always quickly check whether your complaints are suitable for treatment, so that you quickly know where you stand.

Complaints or disputes

If you have complaints that could not be discussed satisfactorily with your therapist, please contact the complaints officer. For this I call on the scheme of my professional association, the NVvP. In the complaints regulations you can read exactly what you can expect from the complaints officer and the mediation in case of complaints. You can reach the complaints officer by sending an email to In any case, please include your phone number in the mail, so that the complaints officer can contact you for a call.

If your complaint, even with the complaint officer's mediation or not sufficiently resolved, you can also refer the complaint to an independent dispute committee that makes a binding ruling. For this I am affiliated with the Disputes Committee free-based mental health practices in Den Ha
ag.De dispute committee can be accessed in writing or digitally, via the address below:

Dispute Committee Free-established mental health prac
ticesPostbus 9
06002509 LP Den H

(through the Care Disputes Committee, you will be directed to the Disputes Committee on Free Mental Health Practices).